Savaii Operations & Maintenance
Savaii Operations & Maintenance
Manager - Namulauulu Irasa Mauala
The Savai’i Division has the following sections:
- Customer Service/Call Centre
- Operations and maintenance
- Metering
- Electricians
- Treatment plant operations
- Stores/Procurement
- Leak detection
Customer Service / Call Center
- Customer Information & Management
- Customer Billing
- Customer Service - responding to customer issues and forwarding complaints to appropriate divisions for action
- Disconnections due to unpaid water bills or customer requests
Operations & Maintenance
- Fixes complaints (e.g. no water, a blockage, burst pipes, dirty water)
- Cleans intakes
- Assists electricians in changing pumps
- Identifies and repairs visible leaks
- Carries out step testing for leak detection
- Operates and maintains the reticulation systems, including valves, hydrants, reservoirs, pipelines, customer connections, chambers and marker posts
- Monitors water levels, water supply status and water pressures
- Carries out regular flushing mainly on raw systems
Metering
- Installs meters, surveys and taps new connections for customers
- Carries out meter maintenance and replacement
- Attends to customers’ issues with water connections and meters
- Transfers approved connections
- Carries out approved re-connections
- Updates customer database map information
- Follows up on disconnected customers
Electricians
- Maintain and monitor boreholes and pumps
- Service boreholes and pumps
- Responsible for stock orders for pumps and boreholes
- Carry out monthly readings of meter for both power and water
- Treatment Plant Operations
- Maintaining and operating all SWA boreholes and pumps in the designated area.
- Maintaining the vehicle fleet
- Operating water trucks to assist at times of water shortage or in response to customer requests.
Stores / Procurement
- Procurement of inventory required for maintenance & construction of new works, ensuring compliance with engineering standards
- Inventory management & control
Leak Detection
- Identifying non-visible leaks
- Demand Management
- Undertaking a leak detection program
- Tracing unaccounted for Water